Shipping

How Potent processes and ships your supplements and botanical extracts after you order on potentorigin.com.

Processing time

Orders are processed within 2 business days after payment is approved. Orders are not processed on weekends or holidays.

Methods, costs and delivery times

We ship with standard and express carriers; the cost and estimated delivery time of each option are calculated at checkout from your address.

Free shipping on orders over $99.

Shipping costs are shown at checkout before you pay, as part of your full order total. Delivery times are estimates and may vary because of carrier delays, weather or holidays.

Tracking

You receive a tracking link by e-mail when your order ships. If you don't see it, check your spam folder or write to [email protected].

Address accuracy

Please check your shipping address at checkout. If you notice an error, contact us as soon as possible at [email protected] or +1 (408) 555-0111; we can only change the address before the order ships.

Lost or damaged packages

If your package is lost, arrives damaged, or a product's safety seal is broken, do not consume the product. Contact [email protected] within 7 days of the estimated delivery date with your order number and, if possible, photos of the package and product, and we will resend or refund.

Contact

Potent, LLC · [email protected] · +1 (408) 555-0111 · 14141 Riata St Westminster, CA 92683.